Gojudi Privacy Policy — How We Protect Your Data
Gojudi takes the protection of Malaysian users' personal information seriously. This policy clearly explains what we collect, how it is used, and your rights as a user of this platform.
Effective date: 1 January 2026. Subject to applicable Malaysian law.
1. Information We Collect
When you register and use the gojudi platform, we collect various types of information necessary to provide a secure, personalised, and fully functional service. This information covers the following categories:
Account & Identity Information
During registration, you are required to provide your full name, email address, phone number, and identity information needed for account verification. This information is used to create and verify your account identity on the gojudi platform.
Device & Browser Information
When you access gojudi via a web browser or mobile app, our systems automatically record technical information including device type, operating system, browser type, IP address, screen resolution, and network connection details. This data is used to optimise how the platform displays on your device.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we collect information related to your chosen payment method, such as FPX or TNG eWallet. We do not directly store full card numbers or sensitive banking details — all transactions are processed through secure payment providers that comply with established security standards.
Usage Data & Activity History
We record platform usage patterns including games played, session duration, betting history, settings preferences, and interactions with platform features. This data helps us understand user needs and improve the overall experience on gojudi.
Cookies & Session Tracking
The gojudi platform uses cookies and similar tracking technologies to maintain your login session, remember your language preferences and settings, and analyse how users interact with the platform. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
2. How We Use Your Information
All information we collect is used solely for legitimate purposes directly related to the operation of the gojudi platform. The primary purposes are as follows:
- Verifying user identity and managing accounts securely
- Processing deposit and withdrawal transactions in MYR
- Providing effective customer support in Bahasa Malaysia
- Sending important notifications related to your account, security, and platform updates
- Detecting and preventing fraud, unauthorised access, or misuse of the platform
- Meeting legal and regulatory compliance requirements applicable in Malaysia
- Improving user experience based on analysis of aggregated usage patterns
Gojudi does not use your personal information for any third-party advertising purposes without your explicit consent.
3. Data Storage & Security
Your personal data is stored on servers protected with SSL encryption and additional security layers. gojudi employs a multi-layered data protection approach that includes strict access controls, continuous monitoring, and regular security audits.
We retain user data for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable legal obligations. When data is no longer needed, it will be securely deleted or anonymised.
While we take all reasonable steps to protect your data, no system for transmitting data over the internet can be guaranteed 100% secure. Users are encouraged to use strong passwords and not share their login credentials with anyone.
4. Sharing Information with Third Parties
Gojudi does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, in certain limited circumstances, information may be shared with the following parties:
- Payment providers: Required transaction information is shared with authorised payment processors such as FPX and TNG eWallet providers to complete transactions in MYR.
- Legal authorities: We may be required by law to disclose certain information to Malaysian authorities upon receipt of a valid and applicable legal order.
- Technical service providers: Third parties that assist in the technical operations of the platform, bound by strict confidentiality agreements and prohibited from using the data for any other purpose.
In all cases of data sharing, gojudi ensures that the receiving party is bound by data protection obligations that are equivalent to, or stricter than, our own.
5. User Rights Regarding Personal Data
As a registered gojudi user, you have the following rights regarding your personal information:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If any information we hold is inaccurate or out of date, you have the right to request a correction. Some account information can be updated directly through your profile settings within the gojudi platform.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data. However, such requests are subject to data retention obligations prescribed by applicable Malaysian law. A full account deletion can be requested through our support team.
6. Policy Changes & How to Contact Us
Gojudi reserves the right to update this Privacy Policy from time to time in line with changes in legislation, technology, or the way we operate. Where significant changes are made, users will be notified via their registered email or an in-platform notification before the changes take effect.
We encourage users to review this page periodically to stay informed about how their information is managed. Continued use of the gojudi platform following any policy changes will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the gojudi support team by email at [email protected]. We will endeavour to respond within a reasonable timeframe. For general enquiries, you may also refer to our FAQ section section covering a wide range of topics related to privacy and account security.
Contact Us About Privacy
Support email: [email protected]
Responses are typically provided within 1–3 business days. For urgent account security issues, please state this clearly in your email subject line.